NetSuite ERP and eCommerce systems work tirelessly behind the scenes to help manage a business’ online presence, but are often treated as two separate entities.
When it comes to pricing, most of the crucial information on SKUs and costs are handled by NetSuite. Having this information organized and on hand is helpful, but it’s not customer facing. Instead, consumers will be interacting with a company’s eCommerce platform to view crucial product information and, hopefully, complete a purchase.
An eCommerce platform must be flexible and integrated with NetSuite ERP to support complex pricing and provide users with the most accurate retail experience. Unifying NetSuite and Magento eCommerce systems can help companies create a seamless workflow between back of house operations and the customer experience.
When NetSuite and Magento eCommerce are integrated, businesses can begin to create more complex tiered pricing to show the correct consumer the right place when they need it. Accurate product pricing will always be displayed depending on the customer, shipping and quantity – no more manually updating product display pages.
An integrated system means customers are receiving the most accurate and personalized pricing information to help them with their purchasing decision. It also gives businesses the freedom to tier their pricing and discounts to certain customers to manage their sales. Integration takes away the burden of manually updating each system while providing customers with a seamless shopping experience.
HOW PRICING WORKS WITH ERPCOMMERCE for NETSUITE
With access to subject matter expertise within our sister company Net at Work, Pixafy’s erpCommerce™ solution was created with ERP as the core value add. For B2B enterprises beginning their eCommerce journey, pricing in our default format can be a great start to optimizing their online presence.
All pricing is set in the ERP system, in our case, NetSuite. By default, erpCommerce™ does not show customer-specific pricing while browsing because it can vary based on volume and shipping. For this reason, a final price will be received from Boomi/NetSuite once the quantity, shipping and customer information is set in the cart.
If an item does not exist in NetSuite the default Magento price will be used instead. In this scenario, a customer will be alerted to this change and given the direction to either continue with their purchase or remove the items from their order. Orders containing these items would then go back into a dedicated status determined by a configuration so that they are not automatically sent to NetSuite with the default pricing on them.
On the front end, the Product Listing Page and Product Display Page will display a message to customers stating: “Add to Cart to View YOUR Price.” There is the ability to change this and display pricing on pages if products are simply priced by their SKU level.
While these are mostly default options, erpCommerce™ is a highly extendable and flexible solution. Enterprises can create their own tiers and customer groups and define what pricing and/or discounts they receive. Additional features can allow customers to request pricing on certain products or add a quantity selector to the Product Display Page that updates pricing when set.
Contact us today or to learn more about our erpCommerce™ solution for integrating NetSuite and Adobe Commerce by Magento eCommerce.