Completing an ERP eCommerce integration can be highly beneficial to your organization, but it’s not without some challenges. Said challenges are mostly internal, so having strong leadership and direction can help mitigate these concerns and your integration move forward smoothly.
Top-down buy-in from the C-suite and middle management can be invaluable, as can strong support from all departments, including sales, marketing, fulfillment, accounting and customer care. Preparing properly for your integration will go a long way toward making the transition as stress-free as possible.
Resistance to change
If your teams don’t understand how ERP eCommerce integration will help them, expect pushback as you proceed with implementation. You can reduce resistance and get buy-in from lower-level employees and department heads by taking the time to explain how your new ERP setup will benefit them on a day-to-day basis, by reducing errors, automating tasks and reconciling your front- and back-end operations.
Choosing the right ERP integration should mean that you end up with a supremely flexible solution. However, if your company has been working off of cobbled-together processes for some time, you may need to do a major overhaul to the way your processes connect to each other to leverage the power of your ERP eCommerce integration. Taking the time to reorganize processes and retrain your employees can be a challenge, but it’s worthwhile to lay the groundwork so your new system can operate smoothly. The payoff for going through this shift will be worth it.
Work out what existing processes need to be integrated, and which need to be revamped or absorbed into new workflows to prevent them from impeding your business. If your organization is made up of divisions that are compelled to compete with each other, this can be extremely difficult. You may want to reconsider forcing employees to compete, and instead reward teamwork and individual improvement. This can make everyone more willing to work together to make your ERP integration a success.
If you don’t have an ERP, your KPIs are probably fragmented and difficult to identify, as you have to pull data from multiple sources and formats and try to make sense of it all. The great thing about an ERP eCommerce integration is that suddenly all of your systems can reconcile, and you have accurate, trustworthy data across your entire organization. From there, the challenge becomes identifying new KPIs. You’ll need each department in your company to list what they need to see to measure improvement or lack of it, and single out the data sources that can deliver those insights.
Utilizing your ERP fully
Even the best ERP will be limited by the knowledge, understanding and motivation of its users. Making sure everyone in your company has at least a surface knowledge of what your ERP is and what it can do, as well as how its integration with your eCommerce platform works, is critical. Once there is understanding of how the integrated ERP can help everyone do their jobs faster and better, satisfaction among employees and customers will go up. Your teams will be motivated to get the most out of the new integration and use it to automate business processes, speed functionality and hit targets and goals with consistency.
It’s time to embrace ERP eCommerce integration
Pixafy’s erpCommerce solution marries your front- and back-end with a seamless integration that is easy to understand and implement. You’ll be able to facilitate the consolidation of your data streams into a cohesive hub of authority, which can be accessed by any of the many spokes leading to different areas of your business.
Are you ready to get the most out of your ERP? Contact us today to get started.